FREQUENTLY ASKED QUESTIONS
Welcome to Shanell’s Way Hair Studio ! To ensure the best experience for both you and your stylist, please review and follow the policies below.
📅 Booking Policy
All appointments must be booked online or via direct message/text.
A non-refundable deposit is required to secure your appointment. The deposit goes toward your total service cost.
Same-day appointments may be available but are not guaranteed.
🕒 Late Policy
A 10-minute grace period is allowed. After 10 minutes, a $15 late fee will be added.
If you are more than 15 minutes late, your appointment may be canceled or rescheduled, and your deposit will be forfeited.
❌ Cancellation & No-Show Policy
Please cancel or reschedule at least 24 hours in advance.
Cancellations made less than 24 hours before the appointment will forfeit the deposit.
No-shows will not be allowed to rebook until a 50% service fee is paid in advance.
💦 Washing Policy
Hair must be clean and detangled unless you are booking a wash and detangle service.
Wash and blow-dry services are available for an additional fee. Please select this option during booking.
Clients with excessive product buildup or matted hair will be charged an extra fee or the appointment may be declined.
💇🏾 Braiding Prep
Hair should be free of oils, gels, and edge control if not receiving a wash.
Hair should be detangled and stretched unless you're receiving a wash & prep service.
Add-on services such as beads, curly ends, or custom parting must be selected during booking.
🧴 Hair & Product Policy
Hair is not included unless specified in the service description.
If you are bringing your own hair, please ensure it is the correct brand, length, and quantity listed in the service details.
Professional products are used for washing and scalp care. Please inform us of any allergies or sensitivities before your appointment.
👧🏾 Children & Extra Guests
No extra guests unless being serviced.
Children are welcome only if they are the client being serviced.
💵 Payment Policy
Remaining balance is due in cash, Cash App, Zelle, at the time of service.
No checks accepted.