FREQUENTLY ASKED QUESTIONS

Welcome to Shanell’s Way Hair Studio ! To ensure the best experience for both you and your stylist, please review and follow the policies below. 📅 Booking Policy • All appointments must be booked online or via direct message/text. • A non-refundable deposit is required to secure your appointment. The deposit goes toward your total service cost. • Same-day appointments may be available but are not guaranteed. 🕒 Late Policy • A 10-minute grace period is allowed. After 10 minutes, a $15 late fee will be added. • If you are more than 15 minutes late, your appointment may be canceled or rescheduled, and your deposit will be forfeited. ❌ Cancellation & No-Show Policy • Please cancel or reschedule at least 24 hours in advance. • Cancellations made less than 24 hours before the appointment will forfeit the deposit. • No-shows will not be allowed to rebook until a 50% service fee is paid in advance. 💦 Washing Policy • Hair must be clean and detangled unless you are booking a wash and detangle service. • Wash and blow-dry services are available for an additional fee. Please select this option during booking. • Clients with excessive product buildup or matted hair will be charged an extra fee or the appointment may be declined. 💇🏾 Braiding Prep • Hair should be free of oils, gels, and edge control if not receiving a wash. • Hair should be detangled and stretched unless you're receiving a wash & prep service. • Add-on services such as beads, curly ends, or custom parting must be selected during booking. 🧴 Hair & Product Policy • Hair is not included unless specified in the service description. • If you are bringing your own hair, please ensure it is the correct brand, length, and quantity listed in the service details. • Professional products are used for washing and scalp care. Please inform us of any allergies or sensitivities before your appointment. 👧🏾 Children & Extra Guests • No extra guests unless being serviced. • Children are welcome only if they are the client being serviced. 💵 Payment Policy • Remaining balance is due in cash, Cash App, Zelle, at the time of service. • No checks accepted.